Medical

Preparing for your Medical Appointment

Our staff is dedicated to optimal customer service and ensuring your medical care is coordinated and handled with the both professionalism and competency.  Below we’ve provided some helpful tips to further ensure your experience with us is at that optimal level.

If there has been a change in your insurance carrier, please immediately contact our Scheduling Department who will immediately update the information.  All the information being requested can be found on your insurance card:

• Insurance Carrier
• Claims Address
• Patient ID
• Group Number (if applicable)

Please note presenting this information at check-in can result in a delay of your scheduled appointment and/or challenges and delays with your insurance carrier.  It is recommended that these changes take place days prior to your appointment for your protection, to allow time for proper processing.  If you no longer have coverage, please let our staff know and visit our Outreach page for helpful information regarding possible medical coverage!

If you are uninsured, or under insured, our Schedulers will offer to coordinate an appointment with an Outreach Coordinator to complete a screening for medical assistance.  Please click here for more information on the available programs, requirements, and preparation needed to expedite the appointment.

It is recommended you complete your Outreach appointment prior to your medical appointment to allow for optimal coverage, and ensure your visit will be covered by a financial assistance program, if you qualify.  Please note some programs can be back dated, but others cannot.  You will be requested to complete and sign a Self Pay Agreement form prior to your medical appointment pending approval of the available programs.  We are here to help!

If you have been in the Emergency Room, Urgent Care or admitted into a hospital, please contact our Schedulers and immediately advise of the occurrence.  We will request your medical records and allot the appropriate amount of time needed to provide proper care during your appointment with your MHC Provider.  Please provide the following information at the time of your call, so we can coordinate visit and obtain the necessary records:

• Name and Date of Birth
• Name of Hospital or Urgent Care facility
• Date(s) you were cared for in the medical facility
• The reason (symptoms experienced) you went to the medical facility
• What the diagnosis was made by the medical professionals

Please bring all the medications you are currently taking. Please bring the bottles of medication you are currently taking for evaluation and documentation for future reference.

Confirmation calls are placed the day prior to your medical appointments to serve as a reminder and communicate any information pertinent to your appointment:

• Information needed for your insurance carrier (PCP Change)
• Anticipated co-pay, if applicable
• Arrival time
• If your medical information needs to be updated prior to your appointment
• Reminder of the possible preparation needed for your appointment

 

Preparing for your Laboratory Appointment

Your medical provider will specify the type of draw in the order provided to our phlebotomists and technicians.  There are two categories of lab draws that require preparatory work on the part of the patient to ensure the accuracy and completion of the test.  Please contact our scheduling department or your medical assistant to determine if your orders are either fasting or frozen.  If they are not, there are no special instructions related to your appointment.  Please note, early morning appointments are typically reserved for fasting patients.

• If they are frozen, please request an appointment prior to noon, and let the scheduler know it is a frozen lab.  This allows the sample to be processed in a timely manner.  If the appointment is later in the day, it will need to be rescheduled.

• If they are fasting, please do not eat or drink anything for the 8 to 12 hours prior to your scheduled appointment.  Water is okay to drink and if you need to have some black coffee (please no sugar or cream) in the morning please limit it to a half cup.  Also, please no candy, lozenges or gum.  We are sorry for the inconvenience but it does help us to obtain an accurate blood test, thank you for your cooperation.

Your provider will typically let you know if the appointment requires fasting, but please contact our scheduling department to verify whether it is, to avoid needing to reschedule the appointment, or having to redraw.

Some common fasting labs are:

• Lipids
• Cholesterol
• Glucose

Please contact your insurance company to find if a co-pay is required for labs with your plan.  Our staff will only collect the co-pay as requested by the patient on all commercial plans. If it is later determined by your insurance carrier that a required fee was not collected, it will be billed to you.

Confirmation calls are placed the day prior to your laboratory appointments to serve as a reminder and communicate any information pertinent to your appointment:

• Information needed for your insurance carrier (PCP Change)
• Anticipated co-pay, if applicable (service not available for commercial plans, as the coverage varies, please contact your insurance company for applicable fees)
• Arrival time
• If your medical information needs to be updated prior to your appointment
• Reminder of the possible preparation needed for your appointment

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