What to Bring

Preparing for your Medical Appointment

Our staff is dedicated to optimal customer service and ensuring your medical care is coordinated and handled with the both professionalism and competency.  We work with our patients and know the vital role you play in ensuring this successful partnership!  Below we’ve provided some helpful tips to further ensure your experience with us is at that optimal level.

If there has been a change in your insurance carrier, please immediately contact our Scheduling Department who will immediately update the information.  All the information being requested can be found on your insurance card:

• Insurance Carrier
• Claims Address
• Patient ID
• Group Number (if applicable)

Please note presenting this information at check-in can result in a delay of your scheduled appointment and/or challenges and delays with your insurance carrier.  It is recommended that these changes take place days prior to your appointment for your protection, to allow time for proper processing.  If you no longer have coverage, please let our staff know and visit our Outreach page for helpful information regarding possible medical coverage!

If you are uninsured, or under insured, our Schedulers will offer to coordinate an appointment with an Outreach Coordinator to complete a screening for medical assistance.  Please click here for more information on the available programs, requirements, and preparation needed to expedite the appointment.

It is recommended you complete your Outreach appointment prior to your medical appointment to allow for optimal coverage, and ensure your visit will be covered by a financial assistance program, if you qualify.  Please note some programs can be back dated, but others cannot.  You will be requested to complete and sign a Self Pay Agreement form prior to your medical appointment pending approval of the available programs.  Concessions can be made based on medical need, but please speak to our staff about options prior to your appointment.  We are here to help!

If you have been in the Emergency Room, Urgent Care or admitted into a hospital, please contact our Schedulers and immediately advise of the occurrence.  We will request your medical records and allot the appropriate amount of time needed to provide proper care during your appointment with your MHC Provider.  Please provide the following information at the time of your call, so we can coordinate visit and obtain the necessary records:

• Name and Date of Birth
• Name of Hospital or Urgent Care facility
• Date(s) you were cared for in the medical facility
• The reason (symptoms experienced) you went to the medical facility
• What the diagnosis was made by the medical professionals

Please bring all the medications you are currently taking.  It is important to note that the specific medications prescribed are at the discretion of the provider.  Please bring the bottles of medication you are currently taking for evaluation and documentation for future reference.

Confirmation calls are placed the day prior to your medical appointments to serve as a reminder and communicate any information pertinent to your appointment:

• Information needed for your insurance carrier (PCP Change)
• Anticipated co-pay, if applicable
• Arrival time
• If your medical information needs to be updated prior to your appointment
• Reminder of the possible preparation needed for your appointment

New Patients It would help speed up the check in process if the following forms were downloaded, filled out and brought in with you to your appointment.

Adult Medical Appointment

• Adult History
• Contact Consent
• Patient Registration

Pediatrics Medical Appointment

• Pediatric History
• Minor Release

 

Dental Appointment

• Dental History and Release

 

OB/GYN Appointments

• OB/GYN

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